Privacy Policy

We collect information you provide when you register for TrayTap, create a restaurant profile, manage a menu, or contact us. This may include your name, email address, phone number, restaurant details, menu content, and account credentials.

When a guest uses a restaurant's QR menu, the platform may process the table and order details needed to display the menu, submit the order, and show its status. We may also receive basic technical information such as browser and device details needed to operate and protect the service.

We use information to provide and maintain TrayTap, authenticate restaurant accounts, publish menus, route orders to the restaurant dashboard, support order status updates, respond to requests, and keep the platform secure.

We may also use information in an aggregated or de-identified form to understand service performance and improve the product.

Restaurant account information and order details are shared with the restaurant that operates the relevant menu so its team can manage and fulfill orders. We may also use service providers that help us host, secure, communicate about, or operate TrayTap.

We do not sell personal information for advertising. We may disclose information when required by law or when reasonably necessary to protect the service, users, restaurants, or the public.

We use reasonable administrative and technical measures to protect information against unauthorized access, loss, misuse, or alteration. No online service can guarantee absolute security.

We retain information for as long as needed to provide the service, maintain business and security records, resolve disputes, and meet legal obligations. Retention periods can vary by the type of information and the restaurant's own responsibilities.

You may ask us to access, correct, or delete information we hold about you, subject to applicable law and legitimate operational requirements. You may also opt out of non-essential communications. Contact us using the details below and we will review your request.